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Terms and Conditions

Guaranteed Safe Shopping

Our Online Policies

Purchase Terms and Conditions

Shipping and Delivery

Web Site Use Agreement

Guaranteed safe shopping

At ELK RANCH du WAPITI we believe that your online shopping experience should be convenient and most of all safe. While browsing our online store, you can rest assured that we have your security in mind.

We also make protecting your privacy a top priority. As such, we have a strict policy against selling, lending or renting any personal information you provide us during your visit to our online store. Any personal information we collect during your visit, we use with your prior knowledge and consent, and we use only to properly process and fulfill your order and to make your shopping experience as enjoyable as possible. Your name and address will not show up on any mailing lists, other than our own and that’s only if you request it. If you would like to be removed from our mailing list, just let us know and we will delete your information from our lists.

If you have any issues or concerns with fraud or security, please contact us at info@velvetantler.ca.

If you would like to make an offline purchase, please fax your order to 1-705-338-7281.

Our online policies

Methods of payment

It’s easy to make a purchase on our web site. For your convenience, we accept VISA and MasterCard. However we only accept cards that have been issued in Canada or the United States. Please note that all our advertised prices are in Canadian dollars. If you would rather not use your credit card online from your home computer, you can have your order processed by faxing 1-705-338-7281.

Returning products purchased online

Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your purchase simply mail the unused portion for refund. *Applies only to first bottle purchased.

IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.

On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise.

Purchasing by minors

For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.

Purchase terms and conditions

SHIPPING: If ELK RANCH du WAPITI (“we”) has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en route to you; that notice is our acceptance of your order. In stock orders (excluding special delivery items) normally ship within 5 business days of placing your order. Out of stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. How soon you receive the product(s) depends on the shipping method.

You may contact us at:

ELK RANCH du WAPITI
P.O. Box 885
Smooth Rock Falls, ON P0L 2B0
1 705-338-7281
email: info@velvetantler.ca

We reserve the right at any time to reject, correct cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price. Advertisements on our web site are invitations to you to make offers to purchase products on the web site and are not offers to sell. Your properly completed and delivered order form constitutes your offer to purchase the product referenced in your order. Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address. That shipping notice email constitutes our acceptance of your order and forms a legally binding contract with ELK RANCH du WAPITI which operates www.velvetantler.ca. The total price of your order will be charged to your credit card when our shipping notice email has been sent to your email address.

If you wish to cancel an order, you may request a cancellation by logging into your account and cancelling your order or by e-mailing info@velvetantler.ca. However, we may not receive and process your cancellation request before we accept and ship your order, in which case your cancellation request may not be effective.

If for any reason you are not satisfied with your purchase simply send back via Canada Post the unused portion of the product you have purchased, we will gladly give you a full refund. * Applies only to first bottle purchased.

We rely on the information you provide through the web site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction related information, which must be true, accurate, current and complete. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.

Shipping and delivery

The following shipping prices, promotions, and information are applicable to online purchases only.

Online Availability

The online availability lets you know approximately when we can ship the product to you. This estimate does not include the time it will take for the product to be delivered to you after it leaves our warehouses.

List of product availability terms
  • In Stock Usually ships within the next 5 business days. We will ship the product once we are sure that stock is available.
  • Out of Stock: Will ship when available. This product is currently out of stock in our warehouse. We are unable to obtain a precise date of availability from the manufacturer; however, we are trying our best to confirm availability dates. The product will be shipped as soon as the stock is available.
Shipping cost estimates

Please use the Shipping Estimator tool in your Shopping Cart to calculate the costs and delivery times for each shipping option. The finalized charges will appear in step 2 and 4 of the checkout. These costs are calculated based on the product selection and your shipping address.

Delivery details

Delivery of your order is subject to the availability of our inventory and Canada Post.
Carriers usually deliver between 8 am and 5 pm local time. If you are not home to accept delivery, we will leave you a delivery notification card with further details and a pick up location. For your own security, please bring proper photo identification when you pick up your order.

Delivery areas

For your convenience, we deliver anywhere in Canada. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or an emergency number with your order. We are currently unable to accept or ship orders outside of Canada.

Methods of delivery

To give you the best possible service, we use Canada Post. Please note that when the delivery team brings a package to your home, they need a signature to finalize the delivery. The package must be accepted and signed for by someone at your delivery address.

Oversized items

Due to Canada Post weight restrictions, any item that is greater than 30kg/66lb will be delivered via Purolator Courier.

Tracking your order

Tracking numbers can be found in your shipment notification email.

You can trace your package with Canada Post by visiting Canada Post’s web site at www.canadapost.ca or calling 1 888 550 6333 Monday to Friday between 8:00 a.m. and 6:00 p.m. local time. Packages shipped with Purolator can be tracked from their website www.purolator.com or by calling 1 888 744 7123 Monday to Friday between 8:00 a.m. and 6:00 p.m. local time.

This webpage was developed with the assistance of NEOnet Inc.neonet